Assess the actual qualifying knowledge rather than the software’s ownership alone.
Identify what is specific or advanced in the work
The relevant claim may concern company processes using the system. Describe that substance truthfully; a standard vendor product does not by itself prove either specialized knowledge or its absence.
Identify the claimed knowledge without treating the vendor platform as the claim. Document how the company configures that platform, which internal procedures depend on it, how the employee learned those methods and why the proposed US assignment needs that understanding. L-1B concerns special knowledge of the company's products and international application, or advanced knowledge of its processes and procedures; ordinary software familiarity is not enough, although the information need not be secret or unique. The case also requires one continuous year of qualifying foreign employment in the prior three and active parent, branch, subsidiary or affiliate organizations. Review prior L time because the L-1B maximum is five years. At a client site, the petitioner must retain control and avoid a labour-for-hire arrangement.
Hypothetical example: A Bégin pulp-machinery producer uses a common maintenance platform. Its reliability analyst designed internal fault codes, escalation rules and calibration workflows used across the company's equipment. The file should compare those methods with standard vendor functions and explain her training of US technicians. A software login alone would not demonstrate specialized company knowledge.